FAQs

> What is System Guard?
> What is the "Virtual Desktop"?
> What is the minimum video resolution for System Guard?
> What kind of files can I bring onto the Virtual Desktop?
> How do I place the icons for My Computer, My Network    Neighbourhood, Recycle Bin etc. onto the Virtual Desktop?
> Do I have to add i8 System Guard to the Startup folder in order    to make it autorun?
> How does the "Select autorun programs" option work?
> Registration and Payment
> Troubkeshooting

What is System Guard?

i8 System Guard is a program that provides security settings for Administrators to limit what users can access or change on workstations. The program includes features such as hide drives (including floppy, HDD, ZIP, DVD/CD etc.); hide desktop icons; disable changes to the System Registry; prohibit booting to Safe Mode or Command Prompt; lock desktop wallpaper; and more.

System Guard works on Win 98SE/ME/Nt/2000/XP

What is the "Virtual Desktop"?

The i8 System Guard uses a "Virtual Desktop" system. viz. it places a shielded mask over the actual Windows interface. Users can only interact with what appears on this "mask". The Virtual Desktop can achieve a variety security restriction levels to suit different environments.

What is the minimum screen resolution for System Guard?

The minimum screen resolution for System Guard is 640x480 with 16 bit color.However, a screen resolution of 800x600 and above is recommended.

What kind of files can I bring onto the Virtual Desktop?

You can add almost any file types to the virtual desktop for users to access. The most convenient method is to go to the normal Windows desktop and make a shortcut of the target file/program (right click target file -> Create Shortcut). Then go to System Guard and then the Desktop Setup and add that short cut you just created to the Virtual Desktop. You can even add a directory as a shortcut onto the virtual desktop. Essentially, anything you can create a shortcut from can be added onto the Virtual Desktop - provided that you have the appropriate programs installed to open them.

How do I bring My computer, My Network Neighbourhood, and the Recycle Bin to the Virtual Desktop?

Go to the normal Wimdows desktop, right click on the icon - for example My Network Neighbourhood - and create a shortcut. Just add this shortcut onto the Virtual Desktop as illustrated before.

Do I have to add i8 System Guard to the Startup folder in order to make it autorun?

No you don't as i8 System Guard has an integrated autorun function. Simply select the option "Enable/Disable autorun Guard at Startup" under Management->Startu

How does the "Select autorun programs" option work?

This option allows you to have programs autorun after System Guard has started. To do this go to the section under Management -> Startup and then add the absolute path for any program that you want to autorun.

Which system shortcut keys did i8 System Guard disabled?

The following keys have been disabled in i8 System Giuard - Ctrl+Alt+Del, Ctrl+Shift+Esc, Windows+E, Windows+R, Windows+F, Windows+Break, Windows+Tab and Alt+Esc.

Please note that Alt+Tab has not been diabled as it does not pose any security risks and it is also convenient for users to switch between program windows.

Registration and Payment

Click the Register button on the main interface of  System Guard - a dialogue box wiill pop up with a string of characters in the Serial Code field.. Please send us your payment together with the Serial Code so that a specific Activation ID can be generated for you. If paying online, you will be automatically asked to provide this Serial Code.

Volume License Sales - Please contact our Sales Team for a quote

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Troubleshooting

I have added the shortcuts for MS Office (Word, Excel, PowerPoint, etc) onto the Virtual Desktop, but they just won't run.

This is because the Office shortcuts in the Start Menu are not links to the actual Office program executables. The executable files are stored at “C:\Program Files\Microsoft Office\” or subfolders with a similar name. You have to create shortcuts from those executable files to make a valid link. Please take the same precautions on other similar Microsoft Products (for example MSN Messenger) since they might not use standard interface to the operating system.

We are using i8 System Guard together with i8 System Guard Controller, yet the status on each Guard computer is either unknown or idle and they cannot be controlled.

1. Check network connections to see if they are active on both the System Guard Controller computer and all the System Guard computers. See whether they can access the Internet or shared folder.

2. Ensure ipx protocol or TCP/IP protocol are installed on all the computers. Make sure all the computers are in the same workgroup.

3. Make sure the port number in all the computers are the same and no other third party programs is occupying this port.

4. Make sure the IP address for i8 System Guard Controller is correctly filled under Mode -> Central Control Mode ->Advanced.

5. Make sure that the refresh time interval (within Mode ->Central Control Mode Options - send status message every ## seconds) in every System Guard computer is LESS than the refresh time interval in the System Guard Controller.

6. Restart all the System Guard computers to re-initiate the connection.

For Technical Support: E-mail our Technical Support Team